@charset "utf-8";

:root {
    --primary-color: #fff;
    --primary-bgcolor: #0f0f0f;
    --primary-bgcolor1: #1f1f1f;
}

@font-face {
    font-family: "CiscoSansTT Regular";
    src: url("../fonts/CiscoSansTTRegular.woff2") format("woff2"), url("../fonts/CiscoSansTTRegular.woff") format("woff");
    font-weight: 100;
    font-style: normal;
}

@font-face {
    font-family: momentum-ui-icons-rebrand;
}

@font-face {
    font-family: 'imichat-icomoon';
    src: url('../fonts/icomoon.eot?ktzfl3');
    src: url('../fonts/icomoon.eot?ktzfl3#iefix') format('embedded-opentype'), url('../fonts/icomoon.ttf?ktzfl3') format('truetype'), url('../fonts/icomoon.woff?ktzfl3') format('woff'), url('../fonts/icomoon.svg?ktzfl3#icomoon') format('svg');
    font-weight: normal;
    font-style: normal;
}

.icon {
    font-family: momentum-ui-icons-rebrand;
}

[class^="icon-"],
[class*=" icon-"] {
    font-family: 'momentum-ui-icons-rebrand', 'imichat-icomoon';
    speak: none;
    font-style: normal;
    font-weight: normal;
    font-variant: normal;
    text-transform: none;
    line-height: 1;
    /* Better Font Rendering =========== */
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

html {
    height: 100%;
    width: 100%;
    ;
    position: absolute;
    top: 0;
    font-family: "CiscoSansTT Regular", "Helvetica Neue", Helvetica, Arial, sans-serif;
}

body {
    padding: 0px;
    margin: 0px;
    transform: translate3d(0, 0, 0);
    -webkit-transform: translate3d(0, 0, 0);
    width: 100%;
    height: 100%;
}

.clearfix {
    clear: both;
}

*:focus {
    outline: #005e7d auto 5px !important;
}

span,
p,
h2 {
    speak: normal;
    speak-as: normal;
}

.disable,
input[disabled],
input[disabled='disabled'],
input[readonly],
input[type="text"]:disabled {
    -webkit-appearance: none;
    color: #000 !important;
    -webkit-text-fill-color: #000000;
    cursor: not-allowed !important;
    opacity: 1 !important;
}

.main-chat-cont {
    position: fixed;
    top: auto;
    z-index: 9999999999;
    max-height: 512px;
    height: 100%;
    width: 388px;
    bottom: 70px;
    right: 15px;
}

.open-btn {
    color: var(--primary-color);
    text-align: center;
    background-color: var(--primary-bgcolor);
    border: 0px solid #cdcdcd;
    display: block;
    margin: 0px 0 0;
    text-decoration: none !important;
    text-transform: none;
    font-family: imichat-icomoon;
    height: 60px;
    width: 60px;
    position: fixed;
    bottom: 5px;
    right: 5px;
    font-size: 18px;
    box-shadow: 0px 1px 5px 1px rgba(0, 0, 0, 0.3);
    z-index: 9999999;
    cursor: pointer;
    overflow: visible;
}

    .open-btn:focus {
        outline: -webkit-focus-ring-color auto 5px;
    }

    .open-btn .widget-icon:before {
        animation: mymove1 .5s 1;
    }

    .open-btn.type1 {
        border-radius: 50%;
    }

        .open-btn.type1 .widget-icon:before {
            content: "\e90f";
        }

    .open-btn.type2 {
        border-radius: 50%;
    }

        .open-btn.type2 .widget-icon:before {
            content: "\e910";
        }

    .open-btn.type3 {
        border-radius: 50%;
    }

        .open-btn.type3 .widget-icon:before {
            content: "\e911";
        }

    .open-btn.type4 {
        border-radius: 6px;
    }

        .open-btn.type4 .widget-icon:before {
            content: "\e90f";
        }

    .open-btn.type5 {
        border-radius: 6px;
    }

        .open-btn.type5 .widget-icon:before {
            content: "\e910";
        }

    .open-btn.type6 {
        border-radius: 6px;
    }

        .open-btn.type6 .widget-icon:before {
            content: "\e911";
        }

    .open-btn.type7 {
        border-radius: 50%;
    }

        .open-btn.type7 .widget-icon {
            position: relative;
            line-height: 14px;
        }

            .open-btn.type7 .widget-icon:before {
                content: "\e914";
                /* margin-top: 14px; */
                display: block;
                font-size: 20px;
            }

            .open-btn.type7 .widget-icon:after {
                content: "LIVE CHAT";
                font-size: 8px;
                width: 100%;
                display: block;
                font-family: sans-serif;
                margin-top: 5px;
                text-align: center;
            }

.close-btn .widget-icon {
    line-height: 30px;
}

@keyframes mymove {
    0% {
        opacity: 0;
        transform: scale(0.5);
    }

    100% {
        opacity: 1;
        transform: scale(1);
    }
}

@keyframes mymove1 {
    0% {
        /* opacity: 0; */
        transform: scale(0.5);
        transform: rotate(45deg);
    }

    100% {
        /* opacity: 1; */
        transform: scale(1);
        transform: rotate(0deg);
    }
}

.open-btn.close-btn .widget-icon:before {
    /*content: "\e90a";*/
    content: "\e90b";
    font-size: 21px;
    position: relative;
    /*top: -4px;*/
    bottom: 4px;
    animation: mymove1 .5s 1;
    line-height: 35px;
}

.open-btn.type7.close-btn .widget-icon:before {
    top: 3px;
    /* margin-top: 12px; */
}

.open-btn.close-btn .widget-icon:after {
    content: "";
}

.open-btn .widget-icon {
    position: absolute;
    width: 28px;
    height: 28px;
    font-size: 28px;
    top: 0;
    bottom: 0;
    left: 0;
    right: 0;
    margin: auto;
    line-height: 28px;
}

.open-btn .badge {
    position: absolute;
    width: 20px;
    height: 20px;
    font-size: 12px;
    line-height: 12px;
    top: 0;
    right: 0;
    background-color: #FF3030;
    border-radius: 50%;
    padding: 3px;
    box-sizing: border-box;
    /*font-family: 'Source Sans Pro', sans-serif;*/
}

.chat_box_wrapper.chat_box_small.chat_box_active {
    height: calc(100% - 145px);
    overflow-y: auto;
    width: 100%;
    background-color: #f8f8f8;
    -webkit-overflow-scrolling: touch
}

aside a:hover,
aside a:focus,
aside a.active {
    border: 0px;
    outline: none;
}

.imichatwidget-body {
    margin: 0px;
    padding: 0px;
    overflow: hidden;
    /*font-family: 'Source Sans Pro', sans-serif;*/
    width: 100%;
    height: 100%;
    -webkit-font-smoothing: antialiased;
}

    .imichatwidget-body aside {
        width: 100%;
        height: 100%;
    }

        .imichatwidget-body aside .chatwindow {
            height: 100%;
            width: 100%;
            position: relative;
            /* background: url('../images/web-chat-bg.svg'); */
        }

.new-conversation {
    width: auto;
    position: absolute;
    bottom: 15px;
    left: 0;
    right: 0;
    z-index: 1;
}

.new-conv-btn {
    background-color: var(--primary-bgcolor) !important;
    /*font-family: 'Source Sans Pro', sans-serif!important;*/
    font-weight: 500 !important;
    border-radius: 16px !important;
    padding: 10px 20px;
    margin: 0 auto;
    max-width: 294px;
    text-align: center;
    color: var(--primary-color) !important;
    font-size: 16px !important;
    text-decoration: none;
    display: table !important;
    box-shadow: 0px 1px 4px rgba(0, 0, 0, 0.30)
}

    .new-conv-btn:hover {
        text-decoration: none;
        color: #fff;
        box-shadow: none;
    }

    .new-conv-btn:active {
        box-shadow: inset rgba(0, 0, 0, 0.5) 0px 0px 32px 0px
    }

.new-conversation .btn-disabled {
    background-color: rgba(0, 0, 0, 0.2) !important;
    cursor: not-allowed;
    color: rgba(0, 0, 0, 0.4) !important;
}

.new-conv-btn.noagents {
    background-color: transparent !important;
    color: rgba(0, 0, 0, 0.95) !important;
    font-weight: 400 !important;
}

/*---
Head Starts
---*/
.popup-head {
    /*background-image: -webkit-linear-gradient(bottom, var(--primary-bgcolor), var(--primary-bgcolor1));
    background-image: linear-gradient(to bottom, var(--primary-bgcolor), var(--primary-bgcolor1));*/
    background: var(--primary-bgcolor);
    display: block;
    width: 100%;
    padding: 8px;
    position: static;
    /*eng-3633*/
    z-index: 310;
    box-sizing: border-box;
    box-shadow: 0 3px 9px 0 rgba(57, 106, 129, 0.36);
    transition: height .16s ease-out;
    /* overflow: hidden; */
}

    .popup-head h1 {
        font-size: 20px !important;
        color: var(--primary-color);
        font-weight: 600;
        letter-spacing: -0.76px;
        text-align: center;
        height: auto;
        max-height: 48px;
        margin: 18px auto 5px auto;
        width: 292px;
        /*Increased width for bug-4452*/
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
        line-height: 1.15;
    }

    .popup-head .heading-desc {
        text-align: center;
        font-size: 14px;
        margin-top: 0px;
        margin-bottom: 5px;
        color: var(--primary-color);
        padding: 0px 10px;
        line-height: 14px;
        word-wrap: break-word;
        opacity: 1;
    }

        .popup-head .heading-desc.typicallrply {
            opacity: 1;
        }

.chat-list {
    overflow-y: auto;
    height: calc(100% - 80px);
    padding-bottom: 110px;
}

.popup-head .big {
    height: 150px;
}

.popup-head .small {
    height: 50px;
    padding: 3px 0px;
    /*width: calc(100% - 100px);*/
    margin: 0 auto;
    overflow: hidden;
    box-sizing: border-box;
    border-radius: 4px;
    position: absolute;
    left: 0px;
    right: 0px;
    top: 8px;
    transition: opacity .2s;
}

    .popup-head .small:hover {
        background-color: rgba(0, 0, 0, 0.1);
        cursor: pointer;
    }

    .popup-head .small .chatpage-heading {
        margin: 0px auto;
    }

    .popup-head .small p {
        margin-bottom: 0px;
        overflow: hidden;
        white-space: nowrap;
        text-overflow: ellipsis;
        padding: 0;
    }

.top-right-icon {
    position: absolute;
    top: 10px;
    right: 10px;
    z-index: 9;
}

.chatwindow-minimize {
    float: right;
    padding: 10px;
    padding-left: 10px;
    font-size: 14px;
    color: var(--primary-color);
    font-weight: 700;
    text-decoration: none;
    width: 34px;
    height: 34px;
    box-sizing: border-box;
    margin-top: 5px;
    display: none;
}

/*.chatwindow-minimize:hover {
        background-color: rgba(0, 0, 0, 0.1);
        border-radius: 4px;
    }*/

.chatwindow-close {
    float: right;
    padding-top: 14px;
    padding-right: 10px;
    padding-left: 10px;
    font-size: 18px;
    color: #ffffff;
    font-weight: 700;
    text-decoration: none;
    position: relative;
}

.chatwindow-close-text {
    display: none;
    font-weight: 600;
    font-size: 12px;
    line-height: 18px;
    position: absolute;
    width: 80px;
    height: 22px;
    right: 0;
    top: 40px;
    text-align: center;
    border-radius: 2px;
    padding: 2px;
    color: #959cad;
    background-color: rgb(255, 255, 255);
    text-transform: uppercase;
    box-shadow: 0px 1px 2px 0px rgba(0, 0, 0, 0.2);
    margin-right: 10px;
}

    .chatwindow-close-text:before,
    .chatwindow-close-text:after {
        content: '';
        position: absolute;
        top: -10px;
        right: 8px;
        left: auto;
        height: 0px;
        width: 0px;
        border: solid transparent;
        border-color: rgba(194, 225, 245, 0);
        border-bottom-color: #ffffff;
        border-width: 5px;
    }

.chatwindow-close:hover .chatwindow-close-text {
    display: block;
}

.imiwidget-clientlogo {
    height: 40px;
    width: auto;
    display: block;
    margin: 12px auto 0px;
}

.imichatwidget-body .dropdown {
    float: left;
    padding: 6px 0px 0px 0px;
    font-size: 16px;
    color: #ffffff;
    font-weight: 700;
    text-decoration: none;
    cursor: pointer;
    position: absolute;
    top: 4px;
    z-index: 9;
}

    .imichatwidget-body .dropdown #dLabel {
        padding: 5px 5px;
        background-color: transparent;
        border: none;
        cursor: pointer;
        width: 34px;
        height: 34px;
        color: var(--primary-color);
        border-radius: 16px;
    }

        .imichatwidget-body .dropdown #dLabel:hover {
            background-color: rgba(255, 255, 255, 0.2);
        }

    .imichatwidget-body .dropdown .dropdown-menu {
        min-width: 280px;
    }

.imichatwidget-body .dropdown-menu {
    position: absolute;
    top: 100%;
    left: 0;
    z-index: 1000;
    display: none;
    float: left;
    padding: 8px;
    margin: 0px 0 0;
    list-style: none;
    font-size: 14px;
    text-align: left;
    background-color: #fff;
    border: 1px solid rgba(0, 0, 0, 0.2);
    border-radius: 12px;
    -webkit-box-shadow: 0px 24px 48px rgba(0, 0, 0, 0.2), 0px 0px 1px rgba(0, 0, 0, 0.12);
    box-shadow: 0px 24px 48px rgba(0, 0, 0, 0.2), 0px 0px 1px rgba(0, 0, 0, 0.12);
    background-clip: padding-box;
}

    .imichatwidget-body .dropdown-menu.pull-right {
        right: 0;
        left: auto;
    }

    .imichatwidget-body .dropdown-menu > li {
        display: block;
        padding: 8px 12px;
        clear: both;
        font-weight: normal;
        line-height: 24px;
        color: rgba(0, 0, 0, .95);
        white-space: nowrap;
        font-size: 16px;
        width: 100%;
        box-sizing: border-box;
        font-weight: 400;
    }

        .imichatwidget-body .dropdown-menu > li:hover,
        .imichatwidget-body .dropdown-menu > li:focus {
            text-decoration: none;
            color: rgba(0, 0, 0, .95);
            background-color: rgba(0, 0, 0, .07);
            border-radius: 8px;
        }

        .imichatwidget-body .dropdown-menu > li:active {
            text-decoration: none;
            color: rgba(0, 0, 0, .95);
            background: rgba(0, 0, 0, 0.11);
            border-radius: 8px;
        }

        .imichatwidget-body .dropdown-menu > li > a {
            display: block;
            padding: 3px 20px;
            clear: both;
            font-weight: normal;
            line-height: 1.42857143;
            color: rgba(0, 0, 0, .95);
            white-space: nowrap;
            font-size: 14px;
            width: 100%;
            box-sizing: border-box;
        }

            .imichatwidget-body .dropdown-menu > li > a:hover,
            .imichatwidget-body .dropdown-menu > li > a:focus {
                text-decoration: none;
                color: rgba(0, 0, 0, .95);
                background-color: #ededed;
            }

    .imichatwidget-body .dropdown-menu > .active > a,
    .imichatwidget-body .dropdown-menu > .active > a:hover,
    .imichatwidget-body .dropdown-menu > .active > a:focus {
        color: #fff;
        text-decoration: none;
        outline: 0;
        background-color: #337ab7;
    }

    .imichatwidget-body .dropdown-menu > .disabled > a,
    .imichatwidget-body .dropdown-menu > .disabled > a:hover,
    .imichatwidget-body .dropdown-menu > .disabled > a:focus {
        color: #000;
    }

        .imichatwidget-body .dropdown-menu > .disabled > a:hover,
        .imichatwidget-body .dropdown-menu > .disabled > a:focus {
            text-decoration: none;
            background-color: transparent;
            background-image: none;
            filter: progid:DXImageTransform.Microsoft.gradient(enabled=false);
            cursor: not-allowed;
        }

.imichatwidget-body .open > .dropdown-menu {
    display: block;
}

.imichatwidget-body .open > a {
    outline: 0;
}

.popup-head .btn-group {
    margin: -5px 3px 0 -1px;
}

.back-icon {
    position: absolute;
    top: 15px;
    left: 10px;
    text-decoration: none;
    padding: 10px;
    color: #ffffff;
    background-color: transparent;
    border: 0px;
    cursor: pointer;
    z-index: 9;
}

    .back-icon:hover {
        background-color: rgba(0, 0, 0, 0.1);
        border-radius: 4px;
    }

    .back-icon i {
        height: 5px;
        width: 25px;
        border-radius: 2px;
        background-color: #fff;
        display: block;
        margin-top: 2px;
    }

.close-icon {
    position: absolute;
    top: 15px;
    right: 10px;
    text-decoration: none;
    padding: 10px;
    color: #ffffff;
    background-color: transparent;
    border: 0px;
    cursor: pointer;
    z-index: 9;
}

    .close-icon:hover {
        background-color: rgba(0, 0, 0, 0.1);
        border-radius: 4px;
    }

    .close-icon i {
        height: 5px;
        width: 25px;
        border-radius: 2px;
        background-color: #fff;
        display: block;
        margin-top: 2px;
    }

.back-icon i:nth-child(2) {
    width: 15px;
}

/*---
Head ends
---*/

.ooomsg-chat {
    font-size: 12px;
    font-weight: 500;
    line-height: 18px;
    text-align: center;
    word-wrap: break-word;
    color: #AB0A15;
    padding: 10px;
    margin: 0 auto;
    width: 100%;
    box-sizing: border-box;
}

.ooomsg-chat-div {
    margin: 8px;
    position: relative;
    overflow: hidden;
    background-color: #FFE8EA;
    border-radius: 16px;
    z-index: 99;
}

.regfailed-chat {
    font-size: 12px;
    font-weight: 500;
    line-height: 18px;
    text-align: center;
    word-wrap: break-word;
    color: #AB0A15;
    padding: 10px;
    margin: 0 auto;
    width: 100%;
    box-sizing: border-box;
}

.regfailed-chat-div {
    margin: 8px;
    position: relative;
    overflow: hidden;
    background-color: #FFE8EA;
    border-radius: 16px;
    z-index: 99;
}

.disconnectfailed-chat {
    font-size: 12px;
    font-weight: 500;
    line-height: 18px;
    text-align: left;
    word-wrap: break-word;
    color: #AB0A15;
    padding: 10px;
    margin-left: 20px;
    width: 100%;
    box-sizing: border-box;
}

.disconnectfailed-chat-div {
    margin: 8px;
    position: relative;
    overflow: hidden;
    background-color: #FFE8EA;
    border-radius: 16px;
    z-index: 99;
    padding-right: 31px;
}

    .disconnectfailed-chat-div.isconnected {
        background-color: #dbf0ff !important;
        color: #2260ac !important;
    }

        .disconnectfailed-chat-div.isconnected .disconnectfailed-chat {
            color: #2260ac !important;
        }

        .disconnectfailed-chat-div.isconnected .fa.fa-info-circle {
            display: flex !important;
            align-items: center;
            position: absolute;
            height: 40px;
            color: #2260ac !important;
            font-size: 14px !important;
            margin-left: 10px;
            margin-right: 10px;
            margin-top: 0px !important;/* to stop the icon from moving up */
        }

    .disconnectfailed-chat-div .fa-times-circle {
        display: flex !important;
        align-items: center;
        position: absolute;
        height: 100%;
        color: #AB0A15 !important;
        font-size: 14px !important;
        margin-left: 10px;
        margin-right: 10px
    }

/*---
Form starts
---*/
.main-chat-cont input[type="text"]::-webkit-input-placeholder {
    color: #ccc;
    text-transform: capitalize;
    opacity: 1;
    font-size: 13px;
}

.main-chat-cont input[type="email"]::-webkit-input-placeholder {
    color: #ccc;
    text-transform: capitalize;
    opacity: 1;
    font-size: 13px;
}

.main-chat-cont input[type="password"]::-webkit-input-placeholder {
    color: #ccc;
    text-transform: capitalize;
    opacity: 1;
    font-size: 13px;
}

.main-chat-cont textarea::-webkit-input-placeholder {
    color: #ccc;
    text-transform: capitalize;
    opacity: 1;
    font-size: 13px;
}

.main-chat-cont select::-webkit-input-placeholder {
    color: #ccc;
    text-transform: capitalize;
    opacity: 1;
    font-size: 13px;
}

.chatwindow .submit_message::-webkit-input-placeholder {
    color: #545454;
}

.chatwindow *::-webkit-input-placeholder {
    color: #545454;
}

.chatwindow *::-moz-placeholder {
    color: #545454;
}

.chatwindow *:-ms-input-placeholder {
    color: #545454 !important;
}

.chatwindow *::-ms-input-placeholder {
    color: #545454 !important;
}

.chatwindow *:-moz-placeholder {
    color: #545454;
}

.chatwindow .form-feild::-ms-input-placeholder {
    color: #545454;
}

.imichatwidget-body .feild-div .form-feild {
    margin-bottom: 0;
    border-radius: 8px;
    margin-right: 8px;
    box-shadow: none;
    border: 1px solid rgba(0, 0, 0, 0.5);
    padding: 5px 10px;
    height: 32px;
    box-sizing: border-box;
    font-size: 16px;
    color: rgba(0, 0, 0, 0.95);
    appearance: none;
    /*-webkit-appearance: none;*/
    vertical-align: baseline;
    line-height: normal;
    overflow: auto;
    font-family: inherit;
}

    .imichatwidget-body .feild-div .form-feild:focus {
        outline: 0px !important;
        background-color: #fff;
        border: 1px solid #03a9f4 !important;
    }

    .imichatwidget-body .feild-div .form-feild:disabled {
        background-color: rgba(0, 0, 0, .11);
        color: rgba(0, 0, 0, .4) !important;
        -webkit-text-fill-color: rgba(0, 0, 0, .4) !important;
        border: 1px solid rgba(0, 0, 0, .11);
    }

.imichatwidget-body .feild-div textarea.form-feild {
    max-height: 105px;
    resize: none;
    min-height: 32px;
}

/*.imichatwidget-body .div-feild {
  height: 70px;
  transform: none;
  -webkit-transform: none;
  -moz-transform: none;
  -o-transform: none;
}
.imichatwidget-body .div-feild label {
  color: #959cad;
  font-size: 14px;
} */
.chat_box .chat_message_wrapper.chat_message_left.prechat-form ul {
    margin: 1px 0px 10px 1px;
}

.prechat-form .input-group-btn {
    width: 32px;
    height: 32px;
    float: left;
    overflow: hidden;
    border-radius: 50%;
    border: 0px solid transparent;
    border-left: 0px;
    display: table;
}

    .prechat-form .input-group-btn .btn-togo {
        width: 32px;
        height: 32px;
        padding: 0;
        line-height: 21px;
        border: 1px solid transparent;
        background-color: var(--primary-bgcolor);
        color: var(--primary-color);
        display: table-cell;
        vertical-align: middle;
    }

        .prechat-form .input-group-btn .btn-togo:focus {
            /*outline: none !important;*/
            outline: #005e7d auto 5px !important;
            border-radius: 50%;
            border: 2px solid #005e7d;
        }

        .prechat-form .input-group-btn .btn-togo.disable {
            background-color: rgba(0, 0, 0, .20) !important;
            color: rgba(0, 0, 0, .4) !important;
            -webkit-text-fill-color: rgba(0, 0, 0, .4) !important;
        }

            /*.prechat-form .input-group-btn .btn-togo i {
  display: table-cell;
  vertical-align: middle;
  padding-left: 10px; 
}*/
            .prechat-form .input-group-btn .btn-togo.disable i {
                cursor: not-allowed;
            }

        .prechat-form .input-group-btn .btn-togo i.icon-tickicon {
            padding-left: 8px;
        }

.prechat-form .feild-div {
    margin-bottom: 10px;
    margin-top: 10px;
    /*width: 235px;*/
    width: 100%;
}

.prechat-form .mocolor .feild-div:first-child {
    margin-top: 0px;
}

.prechat-form .mocolor .feild-div:last-child {
    margin-bottom: 5px;
}

.prechat-form .feild-div .form-feild {
    width: 222px;
    float: left;
    appearance: menulist;
}

.prechat-form .feild-div select.form-feild {
    overflow-wrap: break-word;
    width: 12rem;
    white-space: nowrap;
    overflow: hidden !important;
    text-overflow: ellipsis;
}

.prechat-form .feild-div .supporttxt-abovetxtbox {
    width: 100%;
    display: block;
    color: rgba(0, 0, 0, .95);
    margin-left: 5px;
}

/*---
Form ends
---*/

/*---
Error starts
---*/

.chatwindow .error {
    color: #AB0A15;
    font-size: 12px;
    display: block;
    position: absolute;
    bottom: 60px;
    text-align: left;
    font-style: normal;
    padding-left: 15px;
    font-weight: 500;
    line-height: 18px;
}

.error#icweMsg i {
    vertical-align: middle;
}

.imichatwidget-body .modal .error {
    bottom: 0px;
}

.chatwindow .error-txtbox {
    font-size: 14px;
    color: #AB0A15;
    font-weight: 400;
}

    .chatwindow .error-txtbox i {
        vertical-align: middle;
        margin-right: 5px;
    }

.imichatwidget-body .anothererror {
    text-align: center;
    font-size: 14px;
    color: #AB0A15;
    font-weight: 400;
}

/*---
Error Ends
---*/

/*---
Submitbox starts
---*/

.chat_submit_box a:focus {
    outline: none;
    outline-offset: 0px;
}

.chat_submit_box {
    box-sizing: border-box;
    margin: 8px;
    padding: 0px;
    width: calc(100% - 16px);
    height: auto;
    position: absolute;
    bottom: 0px;
    left: 0;
    right: 0;
    z-index: 1;
    border: 1px solid rgba(0, 0, 0, .5);
    background: #f7f7f7;
    border-radius: 20px;
    min-height: 40px;
}

.uk-input-group {
    border-collapse: separate;
    display: block;
    position: relative;
    width: 100%;
    height: 100%;
}

.widget-chat-box {
    background: transparent;
    border-top: 0px solid;
    border-top-color: #0bb7f6;
    border-radius: 0px;
    float: left;
    padding: 0px;
    width: 100%;
    /* height: calc(100% - 2px); */
    min-height: 40px;
    max-height: 122px;
    overflow: auto;
    color: #fff;
    transform: none;
    -webkit-transform: none;
    -moz-transform: none;
    -o-transform: none;
    position: relative;
    box-sizing: content-box;
    margin: 1px 0px;
}

.chatwindow .submit_message {
    background: transparent none repeat scroll 0 0;
    padding: 1px 0px 1px 15px;
    width: calc(100% - 125px);
    min-height: 100%;
    color: rgba(0, 0, 0, .95);
    border: 0px solid #ffffff !important;
    font-size: 14px;
    resize: none;
    overflow: hidden;
    font-family: inherit;
    appearance: none;
    -webkit-appearance: none;
    vertical-align: baseline;
    line-height: normal;
    box-sizing: border-box;
    padding-top: 10px;
}

    .chatwindow .submit_message:focus {
        outline: none !important;
        box-shadow: none !important;
        background-color: inherit !important;
    }

.chatwindow .uk-input-group i {
    color: #aaaaaa;
}

.chatwindow .icon-happy.active {
    border-radius: 50%;
    background-color: #e1e1e1;
    color: #838383;
}

.chatwindow .editor-paperclip {
    display: block;
    float: right;
    padding: 5px;
    margin-top: 22px;
    text-decoration: none;
    font-size: 16px;
    /*min-width: 35px;*/
    text-align: center;
    position: fixed;
    margin-left: 9px;
    margin-right: 9px;
    bottom: 15px;
    right: 54px;
    border-radius: 50%;
    border: 0px;
}

    .chatwindow .editor-paperclip i,
    .chatwindow .editor-emoji i {
        color: rgba(0, 0, 0, .95);
    }

    .chatwindow .editor-paperclip:hover,
    .chatwindow .editor-emoji:hover {
        background: rgba(0, 0, 0, 0.07);
    }

    .chatwindow .editor-paperclip:active,
    .chatwindow .editor-emoji:active {
        background: rgba(0, 0, 0, 0.20);
    }

.chatwindow .wdt-emoji-picker,
.chatwindow .editor-emoji {
    display: block;
    float: right;
    font-size: 16px;
    text-align: center;
    /*width: 35px;*/
    padding: 5px;
    margin-top: 22px;
    position: fixed;
    bottom: 15px;
    right: 84px;
    margin-left: 9px;
    margin-right: 9px;
    border-radius: 50%;
    border: 0px;
}


.chatwindow .editor-send-loading {
    position: absolute;
    right: 0px;
}

.chatwindow .editor-send.editor-send-loading {
    overflow: hidden;
}

.chatwindow .editor-send {
    float: right;
    width: 30px;
    height: 30px;
    font-size: 16px;
    line-height: 21px;
    margin: 15px 10px 5px 10px;
    text-decoration: none;
    /* background-color: #ccc;*/
    border-radius: 50%;
    text-align: center;
    display: table;
    overflow: auto;
    opacity: 1;
    position: fixed;
    right: 20px;
    bottom: 10px;
}

    .chatwindow .editor-send.disable {
        color: #ccc !important;
        -webkit-text-fill-color: rgba(0, 0, 0, .4);
        overflow: hidden;
    }

    .chatwindow .editor-send:hover {
        opacity: 0.76;
    }

    .chatwindow .editor-send i {
        color: var(--primary-color);
        display: table-cell;
        vertical-align: middle;
        margin: 0 auto;
        text-align: center;
        padding-left: 2px;
        border-radius: 50%;
        background: var(--primary-bgcolor);
    }

        .chatwindow .editor-send i.disable {
            color: #ccc !important;
        }

    .chatwindow .editor-send.disable i {
        background: rgba(0, 0, 0, 0.2) !important;
    }

    .chatwindow .editor-send a {
        text-decoration: none;
    }

.widgetalerts {
    text-align: center;
    background: #f5feff;
    margin: 10px 0px;
    font-size: 12px;
    color: rgba(0, 0, 0, .6);
}

    .widgetalerts:before {
        content: '';
        height: 1px;
        width: 100%;
        border-top: 0px dashed #cdcdcd;
        padding-bottom: 5px;
        display: table;
    }

    .widgetalerts:after {
        content: '';
        height: 1px;
        width: 100%;
        border-bottom: 0px dashed #cdcdcd;
        padding-top: 5px;
        display: table;
    }

/*---
Submitbox ends
---*/

.chatwindow2 .copyright {
    text-align: center;
    font-size: 10px;
    color: #b1b1b1;
    line-height: 15px;
    height: 20px;
    background-color: #f7f7f7;
    float: none !important;
    line-height: inherit !important;
}

/*---
Modal start
----*/

.imichatwidget-body .modal {
    display: none;
    overflow: hidden;
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    left: 0;
    z-index: 1050;
    -webkit-overflow-scrolling: touch;
    outline: 0;
    font-size: 16px;
    /*for iphone zooming issue*/
}

    .imichatwidget-body .modal.in {
        display: block;
    }

    .imichatwidget-body .modal.fade .modal-dialog {
        -webkit-transform: translate(0, -25%);
        -ms-transform: translate(0, -25%);
        -o-transform: translate(0, -25%);
        transform: translate(0, -25%);
        -webkit-transition: -webkit-transform 0.3s ease-out;
        -moz-transition: -moz-transform 0.3s ease-out;
        -o-transition: -o-transform 0.3s ease-out;
        transition: transform 0.3s ease-out;
    }

    .imichatwidget-body .modal.in .modal-dialog {
        -webkit-transform: translate(0, 0);
        -ms-transform: translate(0, 0);
        -o-transform: translate(0, 0);
        transform: translate(0, 0);
    }

.imichatwidget-body .modal-open .modal {
    overflow-x: hidden;
    overflow-y: auto;
}

.imichatwidget-body .modal-dialog {
    position: relative;
    width: auto;
    margin: 10px;
}

.imichatwidget-body .modal-content {
    position: relative;
    background-color: #fff;
    border: 1px solid #999;
    border: 1px solid rgba(0, 0, 0, 0.2);
    border-radius: 6px;
    -webkit-box-shadow: 0 3px 9px rgba(0, 0, 0, 0.5);
    box-shadow: 0 3px 9px rgba(0, 0, 0, 0.5);
    background-clip: padding-box;
    outline: 0;
    width: 80%;
    margin: 45px auto;
    padding-bottom: 15px;
    margin-top: 90px;
}

.imichatwidget-body .modal-backdrop {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    left: 0;
    z-index: 1040;
    background-color: #000;
}

    .imichatwidget-body .modal-backdrop.fade {
        opacity: 0;
        filter: alpha(opacity=0);
    }

    .imichatwidget-body .modal-backdrop.in {
        opacity: 0.5;
        filter: alpha(opacity=50);
    }

.imichatwidget-body .modal-header {
    padding: 10px 15px 0px 15px;
    border-bottom: 0px;
}

    .imichatwidget-body .modal-header .close {
        margin-top: -2px;
        float: right;
    }

        .imichatwidget-body .modal-header .close span {
            font-size: 26px;
            line-height: 21px;
            color: rgba(0, 0, 0, .95);
            cursor: pointer;
        }

.imichatwidget-body .modal-title {
    margin: 0;
    line-height: 1.42857143;
    font-size: 14px;
    text-align: center;
    font-weight: 700;
}

.imichatwidget-body .modal-body {
    position: relative;
    padding: 0px 15px 0px 15px;
}

.imichatwidget-body .modal-body {
    margin-top: 0;
    color: rgba(0, 0, 0, .95);
    font-size: 14px;
    text-align: left;
}

    .imichatwidget-body .modal-body:after {
        content: '';
        clear: both;
        display: table;
    }

    .imichatwidget-body .modal-body .feild-div {
        height: auto;
        padding: 0;
    }

    .imichatwidget-body .modal-body .labelabovetextbox {
        float: left;
        margin-top: 15px;
    }

    .imichatwidget-body .modal-body input[type="text"] {
        width: 100%;
        height: 32px;
        border: 1px solid #cecece;
        padding: 5px 10px;
    }

    .imichatwidget-body .modal-body .error-txtbox {
        width: 100%;
        text-align: left;
        float: left;
    }

    .imichatwidget-body .modal-body p {
        margin-bottom: 0px;
    }

.imichatwidget-body .modal-footer {
    padding: 15px;
    padding-bottom: 0px;
    text-align: right;
    border-top: 0px;
}

    .imichatwidget-body .modal-footer .btn-primary {
        background-color: var(--primary-bgcolor);
        border: 0px;
        padding: 0px 10px;
        border-radius: 16px;
        color: var(--primary-color);
        cursor: pointer;
        margin: .25rem 0px;
        height: 32px;
        font-size: 16px;
        font-weight: 500;
        min-width: 64px;
    }

    .imichatwidget-body .modal-footer .btn-secondary {
        background-color: transparent;
        border: 0px;
        padding: 0px 10px;
        border-radius: 16px;
        color: rgba(0, 0, 0, .95);
        cursor: pointer;
        height: 32px;
        font-size: 16px;
        font-weight: 500;
        border: 1px solid rgba(0, 0, 0, .3);
    }

    .imichatwidget-body .modal-footer .btn-primary.btn-red {
        min-width: 53px;/*ENG-5008*/
        font-size: 16px;
        height: 32px;
        font-weight: 400;
        background-color: #DB1F2E;
    }

.imichatwidget-body .modal .feild-div textarea {
    resize: vertical;
    width: 100%;
}

.imichatwidget-body .modal .feild-div label {
    font-size: 14px;
}

.imichatwidget-body .subheading {
    width: 100%;
    float: left;
    padding-top: 0;
    margin-top: -10px;
    margin-bottom: 0px;
    padding-left: 20px;
    color: #fff;
    font-size: 14px;
}

/*---
Modal end
----*/

/*---
Chat bubble start
---*/

.chat_box_wrapper {
    height: calc(100% - 135px);
    background-color: transparent !important;
    overflow: auto;
    /* padding-bottom: 55px; */
}

.chat_box {
    padding: 20px;
    height: 100%;
    /*ENG-951*/
    overflow-y: auto;
}

    .chat_box.pcienabled {
        padding-bottom: 110px;
    }

    .chat_box .chat_message_wrapper::after {
        clear: both;
    }

    .chat_box .chat_message_wrapper::after,
    .chat_box .chat_message_wrapper::before {
        content: " ";
        display: table;
    }

    .chat_box .chat_message_wrapper .chat_user_avatar {
        float: left;
    }

    .chat_box .chat_message_wrapper {
        margin-bottom: 0px;
        width: 100%;
    }

        .chat_box .chat_message_wrapper ul,
        .chat_box .chat_message_wrapper ul > li {
            /*list-style: outside none none;*/
            padding: 0;
        }

        .chat_box .chat_message_wrapper ul {
            padding: 0;
            max-width: 100%;
            margin: 10px 1px;
        }

            .chat_box .chat_message_wrapper ul:after {
                content: '';
                display: table;
                width: 100%;
            }

        .chat_box .chat_message_wrapper.chat_message_right ul {
            max-width: 90%;
            float: right;
        }

            .chat_box .chat_message_wrapper.chat_message_right ul li {
                float: right;
                max-width: 100%;
                border-bottom-right-radius: 0px;
                background: transparent !important;
                border: 1px solid rgba(0, 0, 0, 0.4);
                color: rgba(0, 0, 0, .95) !important;
            }

                .chat_box .chat_message_wrapper.chat_message_right ul li.moicon i {
                    display: none;
                }

        .chat_box .chat_message_wrapper.chat_message_left ul {
            position: relative;
        }

            .chat_box .chat_message_wrapper.chat_message_left ul li {
                float: left;
                border-bottom-left-radius: 0px;
                background: #ededed !important;
                color: rgba(0, 0, 0, .95);
            }

                .chat_box .chat_message_wrapper.chat_message_left ul li.mocolor {
                    margin-left: 0px !important;
                }

                .chat_box .chat_message_wrapper.chat_message_left ul li.agentimage {
                    width: 30px;
                    height: 30px;
                    padding: 0px;
                    border-radius: 4px;
                    overflow: hidden;
                    vertical-align: bottom;
                    position: absolute;
                    bottom: 16px;
                    display: none;
                }

                    .chat_box .chat_message_wrapper.chat_message_left ul li.agentimage > span {
                        display: table-cell;
                        width: 100%;
                        height: 100%;
                        background-color: #fafafa;
                        text-align: center;
                        vertical-align: middle;
                        font-weight: 800;
                        color: #00c3d4;
                    }

        .chat_box .chat_message_wrapper.chat_message_left.prechat-form ul li.agentimage {
            bottom: 0px;
        }

        .chat_box .chat_message_wrapper.chat_message_left ul li.agentimage img {
            max-width: 100%;
        }

        .chat_box .chat_message_wrapper.divtypingindicator ul li {
            float: left;
            margin-left: 2% !important;
        }

        .chat_box .chat_message_wrapper .moindicatoricon {
            float: left;
            width: 36px;
            height: 36px;
            padding: 0px;
            margin-left: 0 !important;
        }

            .chat_box .chat_message_wrapper .moindicatoricon .icon-headset {
                position: absolute;
                margin: auto;
                left: 0;
                right: 0;
                top: 0;
                bottom: 0;
                display: block;
                width: 14px;
                height: 13px;
            }

        .chat_box .chat_message_wrapper ul > li {
            background: #ffffff none repeat scroll 0 0;
            border-radius: 8px;
            color: rgba(0, 0, 0, .95);
            display: block;
            float: left;
            font-size: 14px;
            padding: 6px 8px;
            position: relative;
            margin: 0;
            /* max-width: calc(100% - 35px); */
            max-width: 100%;
        }

            .chat_box .chat_message_wrapper ul > li p {
                margin: 0;
                word-break: break-word;
                font-size: inherit;
                text-transform: initial !important;
                color: inherit !important;
                font-weight: inherit !important;
                font-family: inherit;
                word-wrap: break-word;
                font-family: 'CiscoSansTT Regular' !important;
                /*min-width:200px;*/
            }

            .chat_box .chat_message_wrapper ul > li.moicon {
                padding: 2px 0px;
                background: transparent;
                border: 0px;
            }

                .chat_box .chat_message_wrapper ul > li.moicon .fa {
                    display: none;
                }

    .chat_box .chat_message_time {
        color: #565656;
        display: block;
        font-size: 12px;
        padding-top: 2px;
        text-transform: capitalize;
        position: relative;
        width: 100%;
        clear: both;
        font-weight: 400;
    }

    .chat_box .chat_message_wrapper.chat_message_right .chat_message_time {
        padding-right: 2px;
        text-align: right;
    }

    .chat_box .chat_message_wrapper.chat_message_left .chat_message_time {
        padding-right: 6px;
        /* padding-left: 40px; */
        padding-left: 0px;
    }

    .chat_box .chat_message_time .text {
        padding-right: 6px;
    }

    .chat_box .chat_message_wrapper.chat_message_right ul.attachimage > li {
        box-shadow: none;
        padding: 8px;
        display: table;
        table-layout: fixed;
        width: 100%;
    }

.chat_box_wrapper .attachimage li {
    padding: 0px;
    background-color: transparent !important;
    border: 1px solid #e6e6e6;
}

    .chat_box_wrapper .attachimage li:before {
        border-left-color: transparent !important;
    }

    .chat_box_wrapper .attachimage li .chat_message_time {
        color: rgba(0, 0, 0, 0.6) !important;
    }

.chat_box_wrapper .emojisingle li {
    padding: 0px;
    background-color: transparent !important;
    box-shadow: none !important;
    border: 0px !important;
    padding-bottom: 0px !important;
}

    .chat_box_wrapper .emojisingle li:before {
        border-left-color: transparent !important;
    }

    .chat_box_wrapper .emojisingle li span.emoji-outer {
        width: 60px;
        height: 60px;
    }

    .chat_box_wrapper .emojisingle li .chat_message_time {
        color: rgba(0, 0, 0, 0.6) !important;
    }

.chat_box_wrapper .image-file {
    display: inline-flex;
    cursor: pointer !important;
    text-decoration: none;
    color: #0875b6;
    word-break: break-word;
    word-wrap: break-word;
}

    .chat_box_wrapper .image-file img {
        max-width: 50px;
    }

    .chat_box_wrapper .image-file .icon-attachment {
        padding: 4px;
        font-size: 14px;
    }

.chat_box_wrapper .file-name {
    cursor: pointer !important;
    font-size: 14px;
    text-decoration: underline;
}

.fa-info-circle {
    font-size: 102px !important;
    display: block !important;
    text-align: center;
    color: #e4e4e4;
    margin-top: 35%;
}

.chat_box_wrapper .image-a {
    display: table-cell;
    position: relative;
    cursor: pointer !important;
    table-layout: fixed;
}

    .chat_box_wrapper .image-a img {
        max-width: 100%;
        width: 100%;
    }

.chat_box_wrapper .image-name {
    display: none;
    position: absolute;
    top: 0px;
    top: 35%;
    color: #333;
    background-color: rgba(255, 255, 255, 0.6);
    padding: 2px;
    font-weight: 600;
    left: 0;
    right: 0;
    text-align: center;
    cursor: pointer !important;
}

.chat_box_wrapper .icon-dwnimg {
    display: none;
    left: 0;
    right: 0;
    top: 0;
    bottom: 0;
    color: rgb(211, 211, 211);
    cursor: pointer !important;
    font-size: 32px;
    width: 35px;
    height: 40px;
    vertical-align: middle;
    text-align: center;
    margin: auto;
    padding: 0%;
    position: absolute;
}

.chat_box_wrapper .image-a:hover .image-name {
    display: block;
}

.chat_box_wrapper .image-a:hover .icon-dwnimg {
    display: table-cell !important;
}

.chat_box_wrapper.image-a:hover img {
    filter: blur(8px);
    cursor: pointer;
}

/*---
	Chat bubble end
	---*/

/*--------------
	Widget conversation thread starts
	----------------*/

.conversation-history {
    height: calc(100% - 228px);
    overflow-y: auto;
    padding-bottom: 50px;
}

    .conversation-history .thread {
        height: 80px;
        margin: 0px 0px;
        position: relative;
        display: block;
        overflow: hidden;
    }

        .conversation-history .thread:hover,
        .conversation-history .thread:focus-within {
            background-color: rgba(0, 0, 0, .07);
            cursor: pointer;
            border-radius: 0px;
        }

        .conversation-history .thread:active {
            background-color: rgba(0, 0, 0, .11);
        }

        .conversation-history .thread:before {
            content: '';
            clear: both;
            display: block;
            border-bottom: 1px solid rgba(0, 0, 0, .2);
            height: 1px;
            width: calc(100% - 30px);
            margin: 0px auto;
            padding: 0px;
            position: relative;
            /*top: -10px;*/
            top: 0px;
        }

        .conversation-history .thread .left {
            width: 70%;
            float: left;
            padding: 5px 0px 8px 15px;
            box-sizing: border-box;
        }

            .conversation-history .thread .left h3 {
                margin-top: 0px;
                margin-bottom: 0px;
                color: rgba(0, 0, 0, .95);
                font-weight: 600;
                font-size: 14px;
                /*text-transform: capitalize;*/
            }

            .conversation-history .thread .left p {
                margin-top: 0px;
                margin-bottom: 0px;
                font-size: 14px;
                color: rgba(0, 0, 0, .6);
                max-width: 100%;
                overflow: hidden;
                text-overflow: ellipsis;
                font-weight: 600;
                max-height: 35px;
                line-height: 1.2;
            }

                .conversation-history .thread .left p.yourmsg {
                    font-weight: 700 !important;
                }

        .conversation-history .thread .right {
            width: 30%;
            /* height: 100%; 
  position: relative;*/
            float: left;
            padding: 8px 15px 8px 0px;
            box-sizing: border-box;
        }

            .conversation-history .thread .right .time {
                display: block;
                text-align: right;
                font-size: 12px;
                color: #545454;
                text-transform: capitalize;
            }

            .conversation-history .thread .right .badge {
                display: block;
                margin: 0 auto;
                width: 20px;
                height: 20px;
                background-color: #1170CF;
                color: #fff;
                font-weight: 600;
                border-radius: 50%;
                font-size: 12px;
                text-align: center;
                padding: 0px;
                box-sizing: border-box;
                position: absolute;
                right: 15px;
                bottom: 15px;
            }

/*Quick reply starts*/
.quickyreplymsg,
.quickreplymsg {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-end;
    padding-left: 4%;
}

.quickreply {
    background: none;
    box-shadow: none;
    border: 1px solid rgba(0, 0, 0, 0.3);
    border-radius: 16px;
    padding: 10px 16px;
    margin-left: 2%;
    cursor: pointer;
    max-width: 100%;
    word-break: break-word;
    float: right;
    text-align: left;
    line-height: 24px;
    margin-bottom: 2%;
}

/*Quick reply ends*/
/*--------------
	Widget conversation thread ends
  ----------------*/
/*Emoji Starts*/
.emoji-popup {
    position: absolute;
    bottom: 60px;
    left: 0px;
    background: #ffffff;
    padding: 10px;
    border: 1px solid #ccc;
    border-radius: 2px;
    width: 100%;
    box-sizing: border-box;
}

    .emoji-popup.open {
        display: block !important;
    }

.emoji-content {
    height: 100%;
    overflow-y: auto;
}

    .emoji-content > span {
        font-size: 24px;
        display: inline-block;
        margin: 5px 5px 5px 5px;
        cursor: pointer;
        min-width: 30px;
        height: 30px;
        text-align: center;
        line-height: 32px;
    }

        .emoji-content > span:hover {
            background: rgba(0, 0, 0, 0.07);
        }

    .emoji-content > a {
        font-size: 24px;
        display: inline-block;
        margin: 5px 5px 5px 5px;
        cursor: pointer;
        min-width: 30px;
        height: 30px;
        text-align: center;
        line-height: 32px;
    }

        .emoji-content > a:hover {
            background: rgba(0, 0, 0, 0.07);
        }

/*Emoji Ends*/
.convwindowloader img {
    margin: 0 auto;
    float: none;
    display: block;
    width: 35px;
}

/*---
LOADING ICON-Main window Start
---*/

.showbox {
    position: absolute;
    top: 55px;
    bottom: 0;
    left: 0;
    right: 0;
    padding: 5%;
    z-index: 100;
    width: 100%;
    height: 100%;
    margin: 0 auto;
    background-color: #f6f6f6;
}

.menupage .showbox {
    top: 1px
}

.loaderimg {
    position: absolute;
    top: 20px;
    bottom: 50%;
    left: 0;
    right: 0;
    width: 30px;
    height: 30px;
    display: block;
    margin: 0 auto;
}

.loadingtxt {
    display: block;
    width: 100%;
    text-align: center;
    position: absolute;
    bottom: -30px;
    color: #959cad;
    font-size: 0.8rem;
}

.loader {
    position: absolute;
    margin: 0 auto;
    width: 75px;
    left: 0px;
    top: 35%;
    right: 0px;
}

    .loader:before {
        content: '';
        display: block;
        padding-top: 100%;
        top: 30%;
    }

.circular {
    -webkit-animation: rotate 2s linear infinite;
    animation: rotate 2s linear infinite;
    height: 50%;
    -webkit-transform-origin: center center;
    -ms-transform-origin: center center;
    transform-origin: center center;
    width: 100%;
    position: absolute;
    top: 8px;
    bottom: 0;
    left: 0;
    right: 0;
    margin: 0 auto;
}

.loader .circular {
    -webkit-animation: rotate 2s linear infinite;
    animation: rotate 2s linear infinite;
    height: 100%;
    -webkit-transform-origin: center center;
    -ms-transform-origin: center center;
    transform-origin: center center;
    width: 100%;
    position: absolute;
    top: 0;
    bottom: 0;
    left: 0;
    right: 0;
    margin: auto;
}

.loading-small {
    position: absolute;
    width: 100px;
    height: 100px;
    margin: 0 auto;
    left: 0;
    right: 0;
}

    .loading-small .loading-txt {
        bottom: -10px;
        position: absolute;
        display: block;
        width: 100%;
        text-align: center;
        color: #959cad;
    }

    .loading-small .circular {
        width: 20px;
        height: 20px;
        top: 50%;
    }

.path {
    stroke-dasharray: 89, 200;
    stroke-dashoffset: 0;
    -webkit-animation: dash 1.5s ease-in-out infinite, color 6s ease-in-out infinite;
    animation: dash 1.5s ease-in-out infinite, color 6s ease-in-out infinite;
    stroke-linecap: round;
}

.chat_box_wrapper .emojisingle li p {
    text-align: right;
    font-size: 60px !important;
    text-shadow: 0px 2px 5px #cacaca;
}

/*Responsive Starts*/
.imichatwidget-body.widgetmobile {
    position: fixed;
    overflow: hidden;
}

/*Responsive Ends*/
.loadingoverlay {
    position: absolute;
    top: 0px;
    height: 100%;
    width: 100%;
    background-color: transparent;
}

@keyframes rotate {
    100% {
        -webkit-transform: rotate(360deg);
        transform: rotate(360deg);
    }
}

@-webkit-keyframes dash {
    0% {
        stroke-dasharray: 1, 200;
        stroke-dashoffset: 0;
    }

    50% {
        stroke-dasharray: 89, 200;
        stroke-dashoffset: -35px;
    }

    100% {
        stroke-dasharray: 89, 200;
        stroke-dashoffset: -124px;
    }
}

@keyframes dash {
    0% {
        stroke-dasharray: 1, 200;
        stroke-dashoffset: 0;
    }

    50% {
        stroke-dasharray: 89, 200;
        stroke-dashoffset: -35px;
    }

    100% {
        stroke-dasharray: 89, 200;
        stroke-dashoffset: -124px;
    }
}

@-webkit-keyframes color {

    100%, 0% {
        stroke: #56627c;
    }

    40% {
        stroke: #56627c;
    }

    66% {
        stroke: #56627c;
    }

    80%, 90% {
        stroke: #56627c;
    }
}

@keyframes color {

    100%, 0% {
        stroke: #56627c;
    }

    40% {
        stroke: #56627c;
    }

    66% {
        stroke: #56627c;
    }

    80%, 90% {
        stroke: #56627c;
    }
}

/*---
LOADING ICON-Main window End
---*/
.modal.fade.show {
    opacity: 1 !important;
    background-color: rgba(0, 0, 0, 0.4);
}

.chat_box .chat_message_wrapper ul > li.systemicon {
    display: none;
}

.md-background-color--gray-20.md-badge.md-badge--round.icon-bot-customer-assistant_16 {
    display: none;
}

li.moicon {
    width: 100%;
    padding-right: 0px !important;
}

.btn-block {
    display: block;
    width: 100%;
}

.btn-group-sm > .btn,
.btn-sm {
    padding: .25rem .5rem;
    font-size: .875rem;
    line-height: 1.5;
    border-radius: .2rem;
}

.card-body {
    -ms-flex: 1 1 auto;
    flex: 1 1 auto;
    min-height: 1px;
    padding: 1.25rem;
}

.card {
    position: relative;
    display: -ms-flexbox;
    display: flex;
    -ms-flex-direction: column;
    flex-direction: column;
    min-width: 0;
    word-wrap: break-word;
    background-color: #fff;
    background-clip: border-box;
    border: 1px solid rgba(0, 0, 0, .125);
    border-radius: .25rem;
    width: 100%;
}

.btn {
    display: inline-block;
    font-weight: 500;
    color: #212529;
    text-align: center;
    vertical-align: middle;
    cursor: pointer;
    -webkit-user-select: none;
    -moz-user-select: none;
    -ms-user-select: none;
    user-select: none;
    background-color: transparent;
    border: 1px solid transparent;
    padding: 0 .75rem;
    font-size: 16px;
    line-height: 1.5;
    border-radius: .25rem;
    transition: color .15s ease-in-out, background-color .15s ease-in-out, border-color .15s ease-in-out, box-shadow .15s ease-in-out;
}

.chat_pci_complaince_banner {
    position: absolute;
    width: 90%;
    left: 5%;
    bottom: 14px;
    background: #ededed;
    border-radius: 8px;
    padding: 8px 12px;
    font-size: 12px;
    text-align: center;
    font-style: italic;
    z-index: 1;
    color: #545454;
    font-weight: 500;
}

.chat_box .chat_message_wrapper ul li a,
.chat_box .chat_message_wrapper ul li a code {
    color: #0353A8;
    text-decoration: underline;
}

    .chat_box .chat_message_wrapper ul li a:hover,
    .chat_box .chat_message_wrapper ul li a:active {
        color: #0A274A
    }

::placeholder {
    /* Chrome, Firefox, Opera, Safari 10.1+ */
    color: rgba(0, 0, 0, .6) !important;
    opacity: 1;
    /* Firefox */
}

:-ms-input-placeholder {
    /* Internet Explorer 10-11 */
    color: rgba(0, 0, 0, .6) !important;
}

::-ms-input-placeholder {
    /* Microsoft Edge */
    color: rgba(0, 0, 0, .6) !important;
}

/* Chrome, Safari, Edge, Opera */
input::-webkit-outer-spin-button,
input::-webkit-inner-spin-button {
    -webkit-appearance: none;
    margin: 0;
}

/* Firefox */
input[type=number] {
    -moz-appearance: textfield !important;
}

.transcript-mail span {
    color: #0353A8;
    word-break: break-all;
    font-weight: 600;
}

i.icon-happy,
i.icon-attachment {
    color: rgba(0, 0, 0, .95);
}

.chat_box .chat_message_wrapper.chat_message_left .message-wrapper-file {
    float: left;
}

.message-wrapper-file {
    border-radius: 8px;
    overflow: hidden;
    width: 260px;
    height: 52px;
    background: rgba(0, 0, 0, .11);
    border: 2px solid rgba(0, 0, 0, .2);
    display: flex;
    color: rgba(0, 0, 0, .95);
    position: relative;
    float: right;
}

.img-preview {
    background: #1170CF;
    padding: 15px 22px;
    width: 64px;
    border-top-right-radius: 8px;
    border-bottom-right-radius: 8px;
}

    .img-preview img {
        height: 20px;
    }

.message-wrapper-file .title {
    font-size: 12px;
    line-height: 150%;
    font-weight: bold;
    margin-left: 8px;
    margin-right: auto;
    align-self: stretch;
    display: flex;
    flex-direction: column;
    justify-content: center;
}

.message-wrapper-file .file-size {
    color: rgba(0, 0, 0, .6);
    font-weight: 400;
    font-size: 14px;
}

.message-wrapper-file .filename {
    color: rgba(0, 0, 0, .95);
    font-weight: 700;
    font-size: 14px;
}

.message-wrapper-file .first-name,
.message-wrapper-file .extn {
    font-weight: 600;
    max-width: 100px;
}

.message-wrapper-file .icon-wrapper {
    border-radius: 50%;
    flex-shrink: 0;
    height: 28px;
    width: 28px;
    display: flex;
    justify-content: center;
    align-items: center;
    cursor: pointer;
    position: absolute;
    background: var(--primary-bgcolor);
    right: 12px;
    top: 12px;
    color: rgba(0, 0, 0, .95);
}

    .message-wrapper-file .icon-wrapper i {
        color: var(--primary-color);
    }

.limit-oneline {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.truncate-line-clamp {
    -webkit-box-orient: vertical;
    visibility: visible;
    -webkit-line-clamp: 1;
    overflow: hidden;
    display: -webkit-box;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.tooltip {
    position: relative;
    display: inline-block;
    /*border-bottom: 1px dotted black;*/
}

    .tooltip .tooltiptext {
        visibility: hidden;
        width: auto;
        background-color: black;
        color: #fff;
        text-align: center;
        border-radius: 6px;
        padding: 5px 5px;
        /* Position the tooltip */
        position: absolute;
        z-index: 1;
        top: -40px;
        left: 5%;
    }

        .tooltip .tooltiptext.emojitooltip {
            left: -16px;
            height: 26px;
            background: rgba(0, 0, 0, 0.76)
        }

        .tooltip .tooltiptext.attachmenttootip {
            left: -58px;
            height: 26px;
            width: 120px;
            background: rgba(0, 0, 0, 0.76)
        }

        .tooltip .tooltiptext.sendbuttontooltip {
            left: -26px;
            height: 26px;
        }

        .tooltip .tooltiptext.menutooltip {
            left: 38px;
            top: 0px;
            font-weight: normal;
            height: 36px;
            background: rgba(0, 0, 0, 0.76)
        }

    .tooltip:hover .tooltiptext,
    .tooltip:focus .tooltiptext,
    .tooltip:active .tooltiptext {
        visibility: visible;
    }

.checkbox-div {
    padding-left: 0px;
}

.divtypingindicator {
    width: 54px;
    margin-top: -30px;
    position: absolute;
    height: 24px;
    margin-left: 20px;
    border-radius: 8px;
    background: #ededed;
}

    .divtypingindicator img {
        height: 30px !important;
        margin-left: 14px !important;
        margin-top: -2px !important;
        position: absolute !important;
    }

.carouselmsg {
    position: relative;
}

.editor-paperclip.tooltip.disable {
    cursor: not-allowed !important;
}

    .editor-paperclip.tooltip.disable:hover span {
        visibility: hidden;
    }

.inner-image-slide-indicators {
    position: absolute;
    width: 100%;
    text-align: center;
    top: 180px;
}

    .inner-image-slide-indicators .dot {
        cursor: pointer;
        height: 6px;
        width: 6px;
        margin: 0 2px;
        background-color: #c9c9c9;
        border-radius: 50%;
        display: inline-block;
        transition: background-color 0.6s ease;
    }

        .inner-image-slide-indicators .dot.active,
        .inner-image-slide-indicators .dot:hover {
            background-color: #fff;
        }

.carouselmsg .car_text {
    word-break: break-all;
}

.quickreply .quickreply_img {
    width: 24px;
    height: 24px;
    margin-right: 5px;
    border-radius: 50px;
}

.chatwindow .editor-emoji.hide_attachment {
    right: 58px;
}

.error#icweMsg {
    padding: 5px 8px;
    background: #FFE8EA;
    border-radius: 16px;
    width: calc(100% - 16px);
    display: none;
}

.dot-flashing {
    position: relative;
    margin-left: 22px;
    margin-top: 8px;
    width: 8px;
    height: 8px;
    border-radius: 5px;
    background-color: #B0ADAB;
    color: #B0ADAB;
    animation: dotFlashing 1s infinite linear alternate;
    animation-delay: .5s;
}

    .dot-flashing::before,
    .dot-flashing::after {
        content: '';
        display: inline-block;
        position: absolute;
        top: 0;
    }

    .dot-flashing::before {
        left: -12px;
        width: 8px;
        height: 8px;
        border-radius: 5px;
        background-color: #B0ADAB;
        color: #B0ADAB;
        animation: dotFlashing 1s infinite alternate;
        animation-delay: 0s;
    }

    .dot-flashing::after {
        left: 12px;
        width: 8px;
        height: 8px;
        border-radius: 5px;
        background-color: #B0ADAB;
        color: #B0ADAB;
        animation: dotFlashing 1s infinite alternate;
        animation-delay: 1s;
    }

@keyframes dotFlashing {
    0% {
        background-color: #B0ADAB;
    }

    50%, 100% {
        background-color: #DDDBDA;
    }
}


.mocolor.froala-styles a {
    color: rgba(0, 0, 0, .95) !important;
}

.chat_message .multiselect-native-select .btn-group .multiselect {
    width: 222px;
    text-align: left !important;
    float: left;
    height: 32px;
    margin-right: 8px;
    border-radius: 8px;
    background: url(../images/down-arrow-icon.svg) right 2px top 8px no-repeat;
    background-size: 14px;
    border: 2px solid rgb(118, 118, 118);

    margin: 1px 8px 10px 1px !important;
    padding: 0px .75rem ! IMPORTANT;

    list-style: none;
    overflow-x: hidden;
}

    .chat_message .multiselect-native-select .btn-group .multiselect.disabled {
        cursor: not-allowed !important;
        background-color: #fff;
        color: rgba(0, 0, 0, .95) !important;
        -webkit-text-fill-color: rgba(0, 0, 0, .95) !important;
        border: 1px solid rgba(0, 0, 0, 0.5);
    }

.chat_message .multiselect-native-select .multiselect-filter {
    display: none;
}

.chat_message .multiselect-native-select .multiselect-container {
    width: 222px;
    max-height: 200px;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
    padding: 0px !important;
}

    .chat_message .multiselect-native-select .multiselect-container .multiselect-option {
        width: 100%;
        border: 0px;
        background: transparent;
        text-align: left;
    }

        .chat_message .multiselect-native-select .multiselect-container .multiselect-option .form-check .form-check-input[type=radio] {
            display: none;
        }

        .chat_message .multiselect-native-select .multiselect-container .multiselect-option .form-check {
            padding-left: 0px
        }

    .chat_message .multiselect-native-select .multiselect-container .multiselect-all {
        width: 100%;
        text-align: left;
        border: 0px;
        background: transparent;
    }

        .chat_message .multiselect-native-select .multiselect-container .multiselect-all .form-check {
            padding-left: 0px
        }

            .chat_message .multiselect-native-select .multiselect-container .multiselect-all .form-check .form-check-input[type=checkbox] {
                margin-right: 5px;
            }

    .chat_message .multiselect-native-select .multiselect-container .multiselect-option.dropdown-item .form-check .form-check-input[type=checkbox] {
        margin-right: 5px;
    }

/* .chat_message .multiselect-native-select .multiselect-container.dropdown-menu.show {
        transform: none !important;
        top: 26px !important;
    }*/

/*
@supports (-moz-appearance:none) {
    .chat_message .multiselect-native-select .multiselect-container.dropdown-menu.show {
       
        top: 215px !important;
        left: 14px;
    }
}*/

.multiselect-selected-text {
    text-overflow: ellipsis;
    overflow: hidden;
    white-space: nowrap;
    width: 150px;
    font-size: 16px;
}

.chat_message .multiselect-native-select .btn-group.show {
    position: relative;
}

.chat_message .multiselect-native-select .multiselect-container .multiselect-option .form-check-label {
    font-size: 16px;
    line-height: 24px;
    font-weight: 400;
}

.multiselect-container .multiselect-all .form-check-label,
.multiselect-container .multiselect-group .form-check-label,
.multiselect-container .multiselect-option .form-check-label {
    font-size: 16px;
}

.chat_box .chat_message_wrapper .carousel-item .card-body ul li {
    display: list-item;
    text-align: -webkit-match-parent;
    background: none !important;
    padding: 0px;
    border-radius: 0px;
    width: 100%;
}

    .chat_box .chat_message_wrapper .carousel-item .card-body ul li a {
        color: #0352A6;
    }

.chat_box .chat_message_wrapper .carousel-item .card-body ul {
    padding-left: 20px
}

.chat_box .chat_message_wrapper .carousel-item .card-body ol {
    padding-left: 0px;
    margin-left: 20px;
}

.no-agent-available {
    text-align: center;
    color: rgba(0, 0, 0, 0.95);
    font-weight: 400;
    font-size: 14px;
    line-height: 22px;
    display: block;
    background-color: transparent !important;
    border: 0px;
    width: 100%;
}

    .no-agent-available:hover {
        background-color: transparent !important;
        color: rgba(0, 0, 0, 0.95) !important;
        cursor: none;
    }

.card.bg-light .card-body .card-text {
    margin-bottom: 15px;
}

.card.bg-light .card-body .btn.btn-secondary {
    background-color: transparent;
    padding: 0px 10px;
    border-radius: 16px;
    color: rgba(0, 0, 0, .95);
    cursor: pointer;
    height: auto;
    min-height: 32px;
    font-size: 16px;
    font-weight: 500;
    border: 1px solid rgba(0, 0, 0, .3);
}

.inner-header#survey-inner-header {
    border-radius: 16px 16px 0 0;
}

#start-chat-error {
    text-align: center;
    color: rgba(0, 0, 0, 0.95);
    font-weight: 400;
    font-size: 14px;
    line-height: 22px;
}

.submit_message::placeholder {
    color: rgba(0, 0, 0, 0.6);
    opacity: 1;
    /* Firefox */
}

.submit_message:-ms-input-placeholder {
    /* Internet Explorer 10-11 */
    color: rgba(0, 0, 0, 0.6);
}

.submit_message::-ms-input-placeholder {
    /* Microsoft Edge */
    color: rgba(0, 0, 0, 0.6);
}

.chat_submit_box.withscroll {
    padding-top: 10px;
    padding-bottom: 10px;
    padding-right: 1px;
}

.span-required {
    color: #AB0A15;
}

/*survey star rating css*/
.star_rating svg {
    width: 1em;
    height: 1em;
    fill: currentColor;
    stroke: currentColor;
}

.star_rating label,
.star_rating output {
    display: block;
    float: left;
    font-size: 2em;
    height: 1.2em;
    color: #F2990A;
    cursor: pointer;
    /* Transparent border-bottom avoids jumping
           when a colored border is applied
             on :hover/:focus */
    border-bottom: 0px solid transparent;
}

.star_rating output {
    font-size: 1.5em;
    padding: 0 1em;
}

.star_rating input:checked ~ label {
    color: #ddd;
}

.star_rating input:checked + label {
    color: #F2990A;
    border-bottom-color: #F2990A;
}

.star_rating input:focus + label {
    border-bottom-style: dotted;
}

.star_rating:hover input + label {
    color: #F2990A;
}

.star_rating input:hover ~ label,
.star_rating input:focus ~ label,
.star_rating input.star0 + label {
    color: #ddd;
}

.star_rating input:hover + label,
.star_rating input:focus + label {
    color: #F2990A;
}

.star_rating input.star0:checked + label {
    color: #ff2d21;
}

.star_rating [type="submit"] {
    float: none;
}

.visuallyhidden,
.no-display {
    border: 0;
    clip: rect(0 0 0 0);
    clip-path: inset(50%);
    height: 1px;
    margin: -1px;
    overflow: hidden;
    padding: 0;
    position: absolute;
    width: 1px;
    white-space: nowrap;
    &.focusable

{
    &:active, &:focus

{
    clip: auto;
    clip-path: none;
    height: auto;
    margin: 0;
    overflow: visible;
    position: static;
    width: auto;
    white-space: inherit;
}

}
}


.list-group-item a car_resp_title {
    font-weight: 500;
}

.car_resp_title i.icon-pop-out-bold {
    font-size: 20px;
    margin-right: 8px;
    vertical-align: sub;
}

.prechat-form .feild-div p.form-feild {
    height: auto;
    max-height: 105px;
}

    .prechat-form .feild-div p.form-feild.disable {
        background-color: #fff;
        color: rgba(0, 0, 0, .95) !important;
        -webkit-text-fill-color: rgba(0, 0, 0, .95) !important;
        border: 1px solid rgba(0, 0, 0, 0.5);
        min-height: 32px;
        min-width: 222px;
        white-space: pre-line;
    }

span.multiselect-native-select {
    float: left;
    margin-right: 8px;
}

/*
.engagemultiselectdiv .multiselect-container .multiselect-option.dropdown-item {
    pointer-events: none;
}

.engagemultiselectdiv .multiselect-container span.form-check input {
    pointer-events: all;
}

.engagemultiselectdiv .multiselect-container span.form-check label {
    pointer-events: none;
}*/
.chat_box .chat_message_wrapper.chat_message_left .multiselect-container.dropdown-menu li {
    width: 100%;
    border: 0px;
    background: transparent !important;
    text-align: left;
    list-style: none;
    padding: 6px 8px;
}

.multiselect-container.dropdown-menu li a {
    font-size: 16px;
    color: #000 !important;
    text-decoration: none !important;
    padding: 0.25rem 0.25rem 0.25rem 0.75rem;
}


    .multiselect-container.dropdown-menu li a label {
        width: 180px;
        word-wrap: break-word;
        word-break: break-word;
        white-space: normal;
        display: block;
        cursor: pointer;
    }

        .multiselect-container.dropdown-menu li a label input[type="radio"] {
            display: none;
        }

.multiselect-container.dropdown-menu > .active > a,
.multiselect-container.dropdown-menu > .active > a:hover,
.multiselect-container.dropdown-menu > .active > a:focus {
    background-color: #ededed;
}

.multiselect-container .multiselect-all:focus,
.multiselect-container .multiselect-all:hover,
.multiselect-container .multiselect-group:focus,
.multiselect-container .multiselect-group:hover,
.multiselect-container .multiselect-option:focus,
.multiselect-container .multiselect-option:hover {
    background-color: #ededed !important;
}

/*
@media only screen and (device-width: 390px) and (device-height: 844px) and (-webkit-device-pixel-ratio: 3) {
    select, textarea, input[type="text"], input[type="password"],
    input[type="datetime"], input[type="datetime-local"],
    input[type="date"], input[type="month"], input[type="time"],
    input[type="week"], input[type="number"], input[type="email"],
    input[type="url"] {
       
    }
   
   
}*/
/* iPad [portrait + landscape] */
@media only screen and (min-device-width: 768px) and (max-device-width: 1024px) {
    .chatwindow .submit_message {
        font-size: 16px;
        transform: scale(0.87);
        transform-origin: left bottom;
    }
}

/* iPhone [portrait + landscape] */
@media only screen and (max-device-width: 480px) {
    .chatwindow .submit_message {
        font-size: 16px;
        transform: scale(0.87);
        transform-origin: left bottom;
    }
}

@media only screen and (max-width: 320px) {
    .prechat-form .feild-div .form-feild {
        width: 200px;
    }

    .chat_message .multiselect-native-select .btn-group .multiselect {
        width: 200px;
    }

    .prechat-form .feild-div p.form-feild.disable {
        min-width: 200px;
    }
}

.imichatwidget-body .modal-footer .btn-primary.disable {
    color: #ccc !important;
    -webkit-text-fill-color: rgba(0, 0, 0, .4);
    background-color: rgba(0, 0, 0, .4);
}

.chat_box .chat_message_wrapper ul > li p code {
    font-family: SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace !important;
    color: rgba(0, 0, 0, .95);
    line-height: 1.71429;
}

button.quickreply code {
    font-family: 'CiscoSansTT Regular' !important;
    color: rgba(0, 0, 0, .95);
}

.chat_box .chat_message_wrapper.chat_message_left ul li.agentimage ul ul {
    list-style-type: disc;
    list-style-position: inside;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.agentimage li li {
    float: left;
    display: list-item;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.mocolor h1,
.chat_box .chat_message_wrapper.chat_message_right ul li.mtcolor h1 {
    word-break: break-word;
    margin-top: 0.67em;
    margin-bottom: 0.67em;
    margin-left: 0;
    margin-right: 0;
    line-height: 1em;
    padding: 0px;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.mocolor h2,
.chat_box .chat_message_wrapper.chat_message_right ul li.mtcolor h2 {
    word-break: break-word;
    margin-top: 0.67em;
    margin-bottom: 0.67em;
    margin-left: 0;
    margin-right: 0;
    line-height: 1em;
    padding: 0px;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.mocolor h3,
.chat_box .chat_message_wrapper.chat_message_right ul li.mtcolor h3 {
    word-break: break-word;
    margin-top: 0.67em;
    margin-bottom: 0.67em;
    margin-left: 0;
    margin-right: 0;
    line-height: 1em;
    padding: 0px;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.mocolor h4,
.chat_box .chat_message_wrapper.chat_message_right ul li.mtcolor h4 {
    word-break: break-word;
    margin-top: 0.67em;
    margin-bottom: 0.67em;
    margin-left: 0;
    margin-right: 0;
    line-height: 1em;
    padding: 0px;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.mocolor h5,
.chat_box .chat_message_wrapper.chat_message_right ul li.mtcolor h5 {
    word-break: break-word;
    margin-top: 0.67em;
    margin-bottom: 0.67em;
    margin-left: 0;
    margin-right: 0;
    line-height: 1em;
    padding: 0px;
}

.chat_box .chat_message_wrapper.chat_message_left ul li.mocolor h6,
.chat_box .chat_message_wrapper.chat_message_right ul li.mtcolor h6 {
    word-break: break-word;
    margin-top: 0.67em;
    margin-bottom: 0.67em;
    margin-left: 0;
    margin-right: 0;
    line-height: 1em;
    padding: 0px;
}

.chat_box .chat_message_wrapper.chat_message_left ul li,
.chat_box .chat_message_wrapper.chat_message_right ul li {
    word-break: break-word;
}

    .chat_box .chat_message_wrapper.chat_message_left .chat_message ul,
    .chat_box .chat_message_wrapper.chat_message_right .chat_message ul,
    .chat_box .chat_message_wrapper.chat_message_left .chat_message ol,
    .chat_box .chat_message_wrapper.chat_message_right .chat_message ol {
        margin: 10px 0px;
       /* display: grid; ENG-4556*/
        margin-inline-start: 0px;
        margin-inline-end: 0px;
        padding-left: 20px;
    }

        .chat_box .chat_message_wrapper.chat_message_left .chat_message ul li,
        .chat_box .chat_message_wrapper.chat_message_right .chat_message ul li {
            list-style: disc;
            padding-left: 0px;
            display: list-item;
            border: 0 !important;
            word-break: auto-phrase;
            padding: 0px 16px 0px 0px;
            width: 100%;/*ENG-5067*/
        }

.chat_message_right {
    float: right;
    min-width: fit-content !important;
}

.chat_message_left {
    float: left;
    min-width: fit-content !important;
}

.chat_box .chat_message_wrapper {
    margin-bottom: 0px;
    /* width: fit-content !important;
    min-width: fit-content !important;*/
}

    .chat_box .chat_message_wrapper.chat_message_left > ol li,
    .chat_box .chat_message_wrapper.chat_message_right > ol li {
        border: 0px !important;
    }

.carousel-item .card-body .card-title ul li,
.carousel-item .card-body .card-title ol li {
    font-weight: 700;
}

.carousel-item .card-body .card-title code {
    font-weight: 700;
    font-size: 16px;
}

#txtEmail::placeholder {
    color: rgba(0, 0, 0, 0.6);
    opacity: 1;
    /* Firefox */
}

#txtEmail:-ms-input-placeholder {
    /* Internet Explorer 10-11 */
    color: rgba(0, 0, 0, 0.6);
}

#txtEmail::-ms-input-placeholder {
    /* Microsoft Edge */
    color: rgba(0, 0, 0, 0.6);
}

#icwdivcarea {
    list-style: none;
    margin-left: 0px;
}

.emptychatthreadListdiv {
    text-align: center;
    margin: 0 auto;
    padding: 150px 15px 0px 15px;
}

    .emptychatthreadListdiv label:first-child {
        width: 100%;
        display: block;
        font-weight: 700;
        margin-bottom: 15px;
    }

@media screen and (min-width: 840px) {
    .small {
        opacity: 1 !important;
    }

    .big {
        opacity: 0 !important;
    }

    .popup-head {
        height: 66px !important;
    }
}

/*.dropzone-mine#chat{
min-height: calc(100vh - 29%); ENG-951 
}*/
#chatthreads ul {
    margin-left: 0 !important;
}

/*.dropzone-mine#chat {
    min-height: calc(100vh - 61%);
    
    } ENG-3633 */
.imichatwidget-body .dropdown.show {
    z-index: 999;
}

.conversation-history .thread .left span {
    margin-top: 0px;
    margin-bottom: 0px;
    color: rgba(0, 0, 0, .95);
    font-weight: 600;
    font-size: 14px;
    /*text-transform: capitalize;*/
}

/*ENG-1007 */
.disconnectfailed-chat-div .fa.fa-rotate-right {
    display: flex !important;
    align-items: center;
    position: absolute;
    height: 100%;
    color: #AB0A15 !important;
    font-size: 14px !important;
    margin-left: 10px;
    margin-right: 10px;
    right: 0px;
    cursor: pointer;
}

.disconnectfailed-chat-div .fa.fa-close {
    display: flex !important;
    align-items: center;
    position: absolute;
    height: 100%;
    color: #2260ac !important;
    font-size: 14px !important;
    margin-left: 10px;
    margin-right: 10px;
    right: 0px;
    cursor: pointer;
}

/*For 400% changes*/
@media only screen and (min-width: 360px) and (max-height:180px) {
    .popup-head {
        height: 45px !important;
    }

        .popup-head .heading-desc {
            display: none !important;
        }

    .imichatwidget-body .dropdown {
        padding: 0px !important;
    }

    .chatwindow-minimize {
        display: block !important;
        padding: 0px !important;
    }

    .hide-on-400-zoom {
        display: none !important;
    }

    .icons-400 {
        color: var(--primary-color);
        position: absolute;
        top: 14px;
        right: 50px;
        z-index: 9;
    }

    .tooltip-400 {
        font-size: 10px !important;
        text-align: left !important;
        width: 180px !important;
        left: -160px !important;
        top: 25px !important;
        float: left !important;
    }

    .imiwidget-clientlogo {
        display: none !important;
    }

    #consentBox {
        overflow-y: auto;
        height: 135px !important;
    }

    .reject-concent-div {
        overflow-y: auto;
        height: calc(100vh - 45px) !important;
        top: 45px !important
    }

    .popup-head .small h1 {
        margin: -1px 0px 5px 46px !important;
        width: 175px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .popup-head .big h1 {
        margin: 2px 0px 5px 38px !important;
        width: 175px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .show-on-400-zoom {
        display: block !important;
    }

    .conversation-history-on-zoom {
        height: calc(100% - 40%) !important;
    }

    .banner_IP {
        position: static !important;
    }

    ul.chat_box li.chat_message_wrapper:last-child {
        padding-bottom: 30px !important;
    }

    .chatwindow-minimize {
        height: 10px;
        width: 10px;
        position: relative;
        right: 20px;
        box-shadow: none !important;
    }

    .chat_box_wrapper {
        min-height: 120px !important;
    }

    .emoji-popup.open {
        height: 80px !important;
    }

    #sendemailtranscript,
    #survey_submitted_dialog,
    #cookieconsentpopup {
        /*4009*/
        zoom: 0.6
    }

    .outofoffice:focus,
    .quality-poor:focus,
    .quality-good:focus {
        outline: #005e7d auto 5px !important;
    }

    .outofoffice:hover,
    .quality-poor:hover,
    .quality-good:hover {
        color: #005e7d;
    }
    .chat_box .chat_message_wrapper.chat_message_left .multiselect-container.dropdown-menu li{
        zoom: 0.5;
    }
    .datepicker-dropdown{
        zoom:0.6 !important;
        top:0px !important
        }
        .chat_box.pcienabled {
            padding-bottom: 0px !important;
        }
        .popup-head .small:hover {
            background-color: transparent !important;
        }
        .popup-head .big{
            opacity: 0 !important;
        }
        .popup-head .small{
            opacity: 1 !important;
        }
}
@media only screen and (min-width: 320px) and (max-height:256px) {
    .popup-head {
        height: 45px !important;
    }

        .popup-head .heading-desc {
            display: none !important;
        }

    .imichatwidget-body .dropdown {
        padding: 0px !important;
    }

    .chatwindow-minimize {
        display: block !important;
        padding: 0px !important;
    }

    .hide-on-400-zoom {
        display: none !important;
    }

    .icons-400 {
        color: var(--primary-color);
        position: absolute;
        top: 14px;
        right: 50px;
        z-index: 9;
    }

    .tooltip-400 {
        font-size: 10px !important;
        text-align: left !important;
        width: 180px !important;
        left: -160px !important;
        top: 25px !important;
        float: left !important;
    }

    .imiwidget-clientlogo {
        display: none !important;
    }

    #consentBox {
        overflow-y: auto;
        height: 135px !important;
    }

    .reject-concent-div {
        overflow-y: auto;
        height: calc(100vh - 45px) !important;
        top: 45px !important
    }

    .popup-head .small h1 {
        margin: -1px 0px 5px 46px !important;
        width: 175px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .popup-head .big h1 {
        margin: 2px 0px 5px 38px !important;
        width: 175px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .show-on-400-zoom {
        display: block !important;
    }

    .conversation-history-on-zoom {
        height: calc(100% - 40%) !important;
    }

    .banner_IP {
        position: static !important;
    }

    ul.chat_box li.chat_message_wrapper:last-child {
        padding-bottom: 30px !important;
    }

    .chatwindow-minimize {
        height: 10px;
        width: 10px;
        position: relative;
        right: 20px;
        box-shadow: none !important;
    }

    .chat_box_wrapper {
        min-height: 120px !important;
    }

    .emoji-popup.open {
        height: 80px !important;
    }

    #sendemailtranscript,
    #survey_submitted_dialog,
    #cookieconsentpopup {
        /*4009*/
        zoom: 0.6
    }

    .outofoffice:focus,
    .quality-poor:focus,
    .quality-good:focus {
        outline: #005e7d auto 5px !important;
    }

    .outofoffice:hover,
    .quality-poor:hover,
    .quality-good:hover {
        color: #005e7d;
    }
    .chat_box .chat_message_wrapper.chat_message_left .multiselect-container.dropdown-menu li{
        zoom: 0.5;
    }
    .datepicker-dropdown{
        zoom:0.6 !important;
        top:0px !important
        }
        .chat_box.pcienabled {
            padding-bottom: 0px !important;
        }
        .popup-head .small:hover {
            background-color: transparent !important;
        }
}
@media only screen and (min-width: 256px) and (max-height:178px) {
    .popup-head {
        height: 45px !important;
    }

        .popup-head .heading-desc {
            display: none !important;
        }

    .imichatwidget-body .dropdown {
        padding: 0px !important;
    }

    .chatwindow-minimize {
        display: block !important;
        padding: 0px !important;
    }

    .hide-on-400-zoom {
        display: none !important;
    }

    .icons-400 {
        color: var(--primary-color);
        /* position: absolute;*/
        top: 14px;
        right: 28px;
        z-index: 9;
        float: left;
        margin-left: 5px;
    }

    .tooltip-400 {
        font-size: 10px !important;
        text-align: left !important;
        width: 180px !important;
        left: -160px !important;
        top: 25px !important;
        float: left !important;
    }

    .imiwidget-clientlogo {
        display: none !important;
    }

    #consentBox {
        overflow-y: auto;
        height: 135px !important;
    }

    .reject-concent-div {
        overflow-y: auto;
        height: calc(100vh - 45px) !important;
        top: 45px !important
    }

    .popup-head .small h1 {
        margin: -1px 0px 5px 46px !important;
        width: 100px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .popup-head .big h1 {
        margin: 2px 0px 5px 38px !important;
        width: 100px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .show-on-400-zoom {
        display: block !important;
    }

    .conversation-history-on-zoom {
        height: calc(100% - 40%) !important;
    }

    .banner_IP {
        position: static !important;
    }

    ul.chat_box li.chat_message_wrapper:last-child {
        padding-bottom: 30px !important;
    }

    .chatwindow-minimize {
        height: 10px;
        width: 10px;
        position: relative;
        right: 20px;
        box-shadow: none !important;
    }

    .chat_box_wrapper {
        min-height: 120px !important;
    }

    .emoji-popup.open {
        height: 80px !important;
    }

    #sendemailtranscript,
    #survey_submitted_dialog,
    #cookieconsentpopup {
        /*4009*/
        zoom: 0.6
    }

    .outofoffice:focus,
    .quality-poor:focus,
    .quality-good:focus {
        outline: #005e7d auto 5px !important;
    }

    .outofoffice:hover,
    .quality-poor:hover,
    .quality-good:hover {
        color: #005e7d;
    }
    .chat_box .chat_message_wrapper.chat_message_left .multiselect-container.dropdown-menu li{
        zoom: 0.5;
    }
    .datepicker-dropdown{
        zoom:0.6 !important;
        top:0px !important
        }
        .chat_box.pcienabled {
            padding-bottom: 0px !important;
        }
        .popup-head .small:hover {
            background-color: transparent !important;
        }
        .popup-head .big{
            opacity: 0 !important;
        }
        .popup-head .small{
            opacity: 1 !important;
        }
        .prechat-form .feild-div .form-feild {
            width: 140px;
            }
            .chat_message .multiselect-native-select .btn-group .multiselect {
                width: 140px;
            }
        
            .prechat-form .feild-div p.form-feild.disable {
                min-width: 140px;
            }
}
.bannedIp-chat {
    font-size: 12px;
    font-weight: 500;
    line-height: 18px;
    text-align: center;
    word-wrap: break-word;
    color: #AB0A15;
    padding: 10px;
    margin: 0 auto;
    width: 100%;
    box-sizing: border-box;
}

.bannedIp-chat-div {
    margin: 8px;
    position: relative;
    overflow: hidden;
    background-color: #FFE8EA;
    border-radius: 16px;
    z-index: 99;
}

@media only screen and (min-width: 300px) and (max-height: 560px) {
    .popup-head {
        height: 45px !important;
    }

        .popup-head .heading-desc {
            display: none !important;
        }

    .imichatwidget-body .dropdown {
        padding: 0px !important;
    }

    .hide-on-400-zoom {
        display: none !important;
    }

    .icons-400 {
        color: var(--primary-color);
       /* position: absolute;*/
        top: 14px;
        right: 28px;
        z-index: 9;
        float: left;
        margin-left: 5px;

    }

    .tooltip-400 {
        font-size: 10px !important;
        text-align: left !important;
        width: 180px !important;
        left: -160px !important;
        top: 25px !important;
        float: left !important;
    }

    .imiwidget-clientlogo {
        display: none !important;
    }

    #consentBox {
        overflow-y: auto;
        height: 135px !important;
    }

    .reject-concent-div {
        overflow-y: auto;
        height: calc(100vh - 45px) !important;
        top: 45px !important
    }

    .popup-head .small h1 {
        margin: -1px 0px 5px 46px !important;
        width: 175px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .popup-head .big h1 {
        margin: 2px 0px 5px 38px !important;
        width: 175px !important;
        overflow: hidden !important;
        text-overflow: ellipsis !important;
        white-space: nowrap !important;
        text-align: left !important;
    }

    .show-on-400-zoom {
        display: block !important;
    }

    .conversation-history-on-zoom {
        height: calc(100% - 40%) !important;
    }

    .banner_IP {
        position: static !important;
    }

    ul.chat_box li.chat_message_wrapper:last-child {
        padding-bottom: 30px !important;
    }

    .chatwindow-minimize {
        display: block !important;
        padding: 6px 0px !important;
        height: 24px;
        width: 24px;
        position: relative;
        right: 0px;
        box-shadow: none !important;
        margin-top: 0px;
    }

    .chat_box_wrapper {
        min-height: 120px !important;
    }

    .emoji-popup.open {
        height: 80px !important;
    }

    #sendemailtranscript,
    #survey_submitted_dialog {
        /*4009*/
        zoom: 0.6
    }

    .outofoffice:focus,
    .quality-poor:focus,
    .quality-good:focus {
        outline: #005e7d auto 5px !important;
    }

    .outofoffice:hover,
    .quality-poor:hover,
    .quality-good:hover {
        color: #005e7d;
    }
    .chat_box .chat_message_wrapper.chat_message_left .multiselect-container.dropdown-menu li{
        zoom: 0.5;
    }
    #sendemailtranscript,
    #survey_submitted_dialog,
    #cookieconsentpopup {
        /*4009*/
        zoom: 0.6
    }
    .datepicker-dropdown{
        zoom:0.6 !important;
        top:0px !important
        }
        .chat_box.pcienabled {
            padding-bottom: 0px !important;
        }
        .popup-head .small:hover {
            background-color: transparent !important;
        }
        .popup-head .big{
            opacity: 0 !important;
        }
        .popup-head .small{
            opacity: 1 !important;
        }
        .top-right-icons-div{
            position: absolute; 
            right: 0px; 
            top:0px;
        }
}

.chat_box .chat_message_wrapper.chat_message_right .chat_message {
    max-width: 90%;
    float: right;
}

.chat_box .chat_message_wrapper .chat_message {
    padding: 0;
    max-width: 100%;
    margin: 10px 1px;
}

.chat_box .chat_message_wrapper.chat_message_left .chat_message .agentimage {
    width: 30px;
    height: 30px;
    padding: 0px;
    border-radius: 4px;
    overflow: hidden;
    vertical-align: bottom;
    position: absolute;
    bottom: 16px;
    display: none;
    word-break: break-word;
}

.chat_box .chat_message_wrapper.chat_message_left .chat_message .mocolor {
    margin-left: 0px !important;
}

.chat_box .chat_message_wrapper.chat_message_left .chat_message .mocolor, .chat_box .chat_message_wrapper.chat_message_right .chat_message .mtcolor {
    word-break: break-word;
    border-radius: 8px;
    color: rgba(0, 0, 0, .95);
    font-size: 14px;
    padding: 6px 8px;
    position: relative;
    margin: 0;
}

.chat_box .chat_message_wrapper.chat_message_left .chat_message .mocolor {
    margin-left: 0px !important;
    float: left;
    border-bottom-left-radius: 0px;
    background: #ededed !important;
    color: rgba(0, 0, 0, .95);
}

.chat_box .chat_message_wrapper .chat_message .moicon {
    padding: 2px 0px;
    background: transparent;
    border: 0px;
    word-break: break-word;
    float: right;
    max-width: 100%;
    border-bottom-right-radius: 0px;
    background: transparent !important;
    color: rgba(0, 0, 0, .95) !important;
    border-radius: 8px;
    display: block;
    font-size: 14px;
    position: relative;
    margin: 0;
}

.chat_box .chat_message_wrapper.chat_message_right .chat_message .moicon i {
    display: none;
}

.chat_box .chat_message_wrapper.chat_message_right .chat_message .mtcolor {
    float: right;
    max-width: 100%;
    border-bottom-right-radius: 0px;
    background: transparent !important;
    border: 1px solid rgba(0, 0, 0, 0.4);
    color: rgba(0, 0, 0, .95) !important;
}

.chat_box .chat_message_wrapper .chat_message .mtcolor p, .chat_box .chat_message_wrapper .chat_message .m0color p {
    margin: 0;
    word-break: break-word;
    font-size: inherit;
    text-transform: initial !important;
    color: inherit !important;
    font-weight: inherit !important;
    word-wrap: break-word;
    font-family: 'CiscoSansTT Regular' !important;
}

.emptychatthreadListdiv p:first-child {
    width: 100%;
    display: block;
    font-weight: 700;
    margin-bottom: 15px;
}
.top-right-icons-div button, .top-right-icon button{
    background-color: transparent;
    border: 0px;
    color: var(--primary-color);
    cursor: pointer;
}

.feild-div ul.multiselect-container.dropdown-menu.show {
    padding-left: 0px;
}
.top-right-icon .tooltip .tooltiptext{
    left: -110px ;
    top: 35px ;
}